600 551 636 Saturday - Thursday: 8:00 AM - 9:00 PM Sultan Bin Zayed the First St, Abu Dhabi, UAE
600 551 636 Saturday - Thursday: 8:00 AM - 9:00 PM Sultan Bin Zayed the First St, Abu Dhabi, UAE

Etihad Airways COVID-19 PCR Guest Screening

Life Diagnostics is now an Etihad Airways’ trusted partner for EY passengers COVID-19 screening. Now Etihad Airways passengers can book their appointments online easily at their most convenient location and time before their flight and get their COVID-19 certified report within a maximum of 24 Hours.

Life Diagnostics teamed up with selected healthcare providers to expand the sample collection network to ensure the service accessibility for EY passengers. First and Business class passengers will have the option to request their home visit to get tested at the comfort of their homes.

SAMPLE COLLECTION NETWORK

Expanded network for sample collection across the UAE.

FAQs

Read more about the frequently asked questions about Etihad Airways COVID-19 PCR Guest Screening.

CALL US

Customer Care
600 551 636

EMAIL US

If you have any questions, please email us at passengers@lifedx.net

  1. The free COVID-19 screening service is valid for all guests traveling from 01 October until 31 December 2020, including redemption tickets. This service is applicable to all fares, except those for staff travel bookings and to Destination China.
  2. Tickets must be issued and originated in the UAE.
  3. Each passenger will be eligible for one free test per issued ticket. If the passenger changes their travel date after taking the free COVID-19 screening test, then they are responsible for paying for their next test.
  4. It is the passenger’s responsibility to book for the free COVID-19 screening test 72 to 96 hours before flight departure, depending on their destination’s guidelines.
  5. Infants and children below 12 years are exempted from the COVID-19 screening test. However, this may change in the event of newly issued guidelines by the governments.
  6. Passengers traveling to Destination Morocco will be required to book for both the COVID-19 PCR Test and COVID-19 IgG Test.
  7. First and Business Class passengers are eligible for a free COVID-19 home screening service, except those traveling to Destination Morocco. This service requires a minimum of 24 hours advance booking before the preferred home collection date.
  8. Test results will be sent to the registered email address and mobile number within 24 hours and must be printed for validation during airport check-in. The emailed document will contain an official stamp from Life Diagnostics; there is therefore no need to visit the center after receiving the results.
  9. By booking for the aforementioned COVID-19 screening services, passengers are agreeing to share their booking information with Life Diagnostics for registration purposes.
Questions and Answers on Etihad Airways COVID-19 PCR Guest Screening

Can’t find an answer here? Contact us.

The free COVID-19 screening service is valid for Etihad Airways passengers with valid tickets issued/reissued on 01 October 2020 until 31 December 2020, including redemption tickets. This service applies to all fares, except for passengers traveling to China and Passengers holding a staff travel ticket.
Any passenger over 12 years old is subject to COVID-19 Screening service before their flights, kids under 12 years old are excluded from the COVID-19 screening.
Passengers need to make sure that they book for the COVID-19 screening test 72 hours before flight departure, regardless of their destination’s guidelines.
COVID-19 RT PCR requires a nasopharyngeal swab sample. A nasopharyngeal swab is collected by having you tip your head back, and then a swab is gently inserted through your nostrils until resistance is met. It is left in place for a few seconds, then rotated to collect cells, and then removed. It is not painful, but it may itch and may cause your eyes to tear.
Passengers will receive their results within 24Hrs following their sample collection date.
A POSITIVE or DETECTED result means that most probably you have the virus COVID-19 and it is highly likely that you may spread the virus to others, and you are not allowed to travel. Please contact Etihad Airways to reschedule or cancel your ticket.

A NEGATIVE or NON-DETECTED result means it is likely you are not infected at the time of the test, and you are safe to travel within 72 Hours from the report issuing date.

AN INCONCLUSIVE result means that it is not possible to confirm or exclude the infection using the provided sample due to many reasons. It is highly recommended to repeat the test using a new sample after 48 hours, and contact your healthcare provider and in this case, you are not allowed to travel until you got a negative report and you are advised to contact Etihad Airways to reschedule or cancel your ticket.
All COVID19 issued reports will be valid for 72Hrs from the report issuing time.
Passengers will receive their results reports within 24Hrs following their sample collection time through their registered email and mobile no through email and SMS.
Passengers will receive a printable stamped result through their registered email, passengers need to print it to be presented during the flight check-in process.
In case of any delay, passengers need to reach Life Diagnostics support team through the Toll-Free Number 8000 140001 or drop us an email with your details to passengres@lifedx.net to follow up on their reports.
Only First and Business Class passengers are eligible for the Free Home sample collection Service, yet Economy Class Passengers still can avail the service at additional fees per passenger, and it's subject to availability, please contact the support team at 8000 140001 to check the service availability.
All Home Sample Collection Services are subject to 24 Hours prior booking, passengers need to consider additional 24 Hours to avail the service.
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