+971 600 551636 Saturday - Friday: 8:00 AM - 11:00 PM Sultan Bin Zayed the First St, Abu Dhabi, UAE
+971 600 551636 Saturday - Friday: 8:00 AM - 11:00 PM Sultan Bin Zayed the First St, Abu Dhabi, UAE

Etihad Airways Pre-flight COVID-19 PCR Screening

Life Diagnostics is Etihad Airways’ trusted partner for pre-flight passengers’ screening.

Passengers can also request a home visit service to get tested at the comfort of their homes or offices, subject to additional charges.

SAMPLE COLLECTION LOCATIONS

Expanded network for sample collection across the UAE.

Manage Your COVID-19 Test Booking

Access your appointment details, you will be able to view, reschedule, or cancel your appointment.

CALL US

Customer Care
+971 600 551636

EMAIL US

If you have any questions, please email us at passengers@lifedx.net

  1. All guests traveling from April 1, 2021, until December 31, 2021, can avail the special discounted rates for the COVID-19 screening service at Life Diagnostics.
  2. Discounted rates are applicable to all fares including staff travel bookings and redemption tickets.
  3. Passengers need to present a valid EY ticket at the screening facility to avail the discounted rates.
  4. It is the passenger’s responsibility to book for the COVID-19 screening test at least 48 hours before flight departure and based on their destination’s guidelines.
  5. Test results will be sent to the registered email address and mobile number within 24 hours and must be printed for validation during airport check-in.
  6. The emailed reports contain an official stamp from Life Diagnostics; therefore, passengers can print the emailed report directly with no need to visit the facility to get the original reports printed.
Questions and Answers on Etihad Airways Pre-flight COVID-19 PCR Screening

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The discounted rates for preflight screening service are applicable to all Etihad Airways passengers with valid tickets with a traveling date starting from April 1, 2021, until December 31, 2021. Discounted rates apply to all fares including redemption and staff travel tickets.
Any passenger over 12 years old is subject to the pre-flight COVID-19 screening test, however certain destinations may request a preflight COVID-19 Screening test for Childs below 12 years old and it’s the passenger's responsibility to check their destination’s guidelines.
It is the passenger’s responsibility to check the destination’s guidelines however generally Passengers must perform the COVID-19 Screening test 48 hours before flight departure time.
COVID-19 RT PCR test requires a nasopharyngeal swab sample. A nasopharyngeal swab is collected by having you tip your head back, and then a swab is gently inserted through your nostrils until resistance is met. It is left in place for a few seconds, then rotated to collect cells, and then removed. It is not painful, but it may itch and may cause your eyes to tear.
Passengers will receive their results within 24Hrs following their sample collection date.
A POSITIVE or DETECTED result means that most probably you have the virus COVID-19, and it is highly likely that you may spread the virus to others, and you are not allowed to travel. Please contact Etihad Airways to reschedule or cancel your ticket.

A NEGATIVE or NON-DETECTED result means it is likely you are not infected at the time of the test, and you are safe to travel within 72 Hours from the report issuing date.

An INCONCLUSIVE result means that it is not possible to confirm or exclude the infection using the provided sample due to many reasons. It is highly recommended to repeat the test using a new sample after 48 hours, and contact your healthcare provider and in this case, you are not allowed to travel until you got a negative report, and you are advised to contact Etihad Airways to reschedule or cancel your ticket.
All COVID-19 issued reports will be valid for 72Hrs from the report issuing time, however, certain destinations may require reports issued in less than 72 hours and It’s the passenger’s responsibility to check the destination’s guidelines before performing the test.
Passengers will receive their results reports within 24Hrs following their sample collection time through their registered email and mobile no through email and SMS.
Passengers will receive a printable stamped result through their registered email, passengers need to print it to be presented during the flight check-in process.
In case of any delay, passengers need to reach Life Diagnostics support team through the number 6005516363 or drop us an email with your details to passengers@lifedx.net to follow up on their reports.
Etihad Airways Guests who are interested in book the home service for their sample collection is requested to submit a home sample collection request using any of the following booking options:

1. Book the home sample collection service online via Home Sample Collection

2. Call 6005516363

3. Send an email to passengers@lifedx.net

“Home sample collection service is subject to availability and extra charges“