The free COVID-19 screening service is valid for Etihad Airways passengers with valid tickets issued/reissued on 01 October 2020 until 31 December 2020, including redemption tickets. This service applies to all fares, except for passengers traveling to China and Passengers holding a staff travel ticket.
COVID-19 RT PCR requires a nasopharyngeal swab sample. A nasopharyngeal swab is collected by having you tip your head back, and then a swab is gently inserted through your nostrils until resistance is met. It is left in place for a few seconds, then rotated to collect cells, and then removed. It is not painful, but it may itch and may cause your eyes to tear.
A POSITIVE or DETECTED result means that most probably you have the virus COVID-19 and it is highly likely that you may spread the virus to others, and you are not allowed to travel. Please contact Etihad Airways to reschedule or cancel your ticket.
A NEGATIVE or NON-DETECTED result means it is likely you are not infected at the time of the test, and you are safe to travel within 72 Hours from the report issuing date.
AN INCONCLUSIVE result means that it is not possible to confirm or exclude the infection using the provided sample due to many reasons. It is highly recommended to repeat the test using a new sample after 48 hours, and contact your healthcare provider and in this case, you are not allowed to travel until you got a negative report and you are advised to contact Etihad Airways to reschedule or cancel your ticket.
In case of any delay, passengers need to reach Life Diagnostics support team through the Toll-Free Number 8000 140001 or drop us an email with your details to firstname.lastname@example.org to follow up on their reports.
Only First and Business Class passengers are eligible for the Free Home sample collection Service, yet Economy Class Passengers still can avail the service at additional fees per passenger, and it's subject to availability, please contact the support team at 8000 140001 to check the service availability.